Booking Terms & Conditions

Terms & Conditions

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being nonrefundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder; some carriers will deny carriage if the name varies and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us before travel. All travellers must hold a valid passport. Fail to do so, may result in providing all the relevant documents requested by the PB HolidaysTeam.


PB Holidays acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers. The sole obligation of PB Holidays is to make travel bookings on your behalf with travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not PB Holidays. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider not PB Holidays. If you are travelling with a combination fare of two or more airlines and if you unable to catch your flight due to the flight delay of any airline we will not be responsible for any damages.


All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur because of matters outside our control, which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact a consultant for up-to-date prices.
If you want us to hold the price for any booking we can hold it and can guarantee the booking price upon you pay the deposit shown. There are some cases where the airlines may withdraw or cancel the unticketed booking without notice, in such situation we cannot guarantee that we can provide the original itinerary or fare but we will try to help a passenger with any other option available. if the passenger does not agree for new option then we will refund the deposit amount paid by him.

Online Bookings

Bookings made online are only for Ex Australia, we hold the right to reject online bookings if we believe that they are not genuine bookings or are fraudulent. Some online fares will incur a booking fee or service charge. We hold the right to ask you for further information regarding your credit card when purchasing online. This may include a photocopy of your passport or drivers  license and credit card that you are paying with. We hold the right to refuse your booking including your payment. Credit Card name must match passenger name travelling, the airline may ask the credit card used for booking during check-in. In the case of third party payment, further documentation (credit card copy, drivers license, etc) must be required.

Baggage Allowances

* First Class: 50 kg free baggage allowance per person.
* Business Class: 40 kg free baggage allowance per person.
* Economy Class: 30 kg free baggage allowance per person.
* For travel to and from the USA, the free baggage allowance is 2 pieces per person. Please check with your consultant for dimension and weight information. Note:- The baggage allowance may vary as per the airlines' policies. Please confirm before booking completion.

Final Payments

Final payments are required no later than 6 weeks before departure unless otherwise advised. Some airfares or services must be paid in full at the time of booking. All internet transfer payments need to be made 48 hours before your due date. Please email all internet transfer or bank deposit receipts to your consultant. Sometimes you(the one who is paying for the booking) may be asked to verify your identity after we have received your receipt. Please check any follow-up emails or text messages sent by PB Holidays. If you have received a request to sent any payment receipt or additional identification information, you need to respond within the time frame specified by us in the email/ call/ text message, failure to do so may result in booking cancellation.

Payment Verification

* To safeguard your credit card transaction against any unauthorized deals we may ask for payment verification from the cardholder if one or more of the criteria apply to your booking:-
* If your departure is within 72 hours.
* If you're travelling one way.
* If booking is equal to or greater than AUD 5000.
* If credit cardholder name is different from the traveller name.
* If the departure is outside of Australia.
* Any other criteria that may appear questionable.
* PB Holidays has the right to cancel any booking that appears fraudulent without any prior notice we will cancel the booking and refund the money to the cardholder.

Travel Insurance: Strongly Recommended

We are an authorized representative of Sure save Insurance and CoverMore. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. We strongly recommend you to get travel insurance to cover any medical expenses or possible losses that may incur during your travel. You can purchase travel insurance from PB Holidays as well by calling/ emailing us.

Credit Card Transactions and Payment by Cheque

We are an authorized representative of Sure save Insurance and CoverMore. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. We strongly recommend you to get travel insurance to cover any medical expenses or possible losses that may incur during your travel. You can purchase travel insurance from PB Holidays as well by calling/ emailing us.

Credit Card Transactions and Payment by Cheque

Credit card surcharges of 1.5% for Visa or MasterCard and 3% for American Express will apply when paying by credit card in-store, online promotions may vary. We accept third party credit cards but some further documentation must be needed. We hold the right to reject your booking wherein documentation is not completed. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
If you are paying through credit card you agree that you will not charge back your credit card payment, if you charge back the credit card for any reason where we had to pay the airlines, hotels or other travel providers

Cancellation & Refund Fees

Airlines has their individual airlines fare rules and refund can only occur in cases where airline states that it is a refundable fare. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Please check with us, as not all fares can be refunded. Fees will apply to all refundable tickets. Our administration fee is $175.00 per person (for adult and child) and infant ticket is nonrefundable including consolidation cancellation fees, apart from that airline also have their cancellation fees. Refund takes approximately 8-12 weeks to process, for any approved special waiver refund may take 6 months for the airline to process, depending on their policies. Cancellation or refund will only be processed if you have sent the request in writing.
In case of refund for the schedule change, there may be some deduction by the suppliers/airlines/consolidator.
Additional airline no-show fee may apply within 48 hours from departure. Tickets bought on promotion may be 100% unchangeable and non-refundable. The validity of the ticket will be restrictive.
Refunds shall be processed in accordance with the ticket cost paid to the airlines/consolidator. We are unable to provide a refund to you until we receive the funds from the relevant supplier.
In case of partially used tickets (one segment is used), there is no refund offered by any airline, in a few special condition only they allow for a refund.

Flexible and Nonflexible Ticket

If ticked is purchased/booked in the nonflexible fare rule then, there is no change and cancellation are allowed and the airline policy will also not applicable. If ticked is purchased/booked in the flexible fare rule the changes and cancellation are will be allowed as per the airline policy.

Change & Reissue Fees

Every airline has its individual airlines fare rules and changes can be done only in cases where airline states that it is a changeable fare. Fees will apply where a booking is changeable or tickets can be reissued.
Please check with us whether the fare is changeable, as not all fares can be changed. Our administration fee is $155.00 per ticket, per change plus any airline/consolidator charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge.

Schedule Change

Schedule change in time completely depends on the airlines they have the right to change the scheduled flight any time. In case of schedule changes, the passenger will be notified by the travel consultant about the new schedule. In the event where you have not re-confirmed(either you are comfortable with new flight or not) the flights then PB Holidays will not be responsible for any issue. We recommend you to please reconfirm your scheduled departure 24-48 hours prior.


Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some airline may charge additional airport taxes at the time of transit.


We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly, by force mature or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Missed Flights

PB Holidays will not be responsible for any loss. It is your responsibility to be at the airport by check-in time and must have all the correct documents including visas, passport etc. with you. We do not take any responsibility for a missed flight arriving at incorrect airport, denied boarding for any reason, not having a visa or under the influence of alcohol. Few airlines charge no show fee if you will not arrive at the airport in time(check-in time). If for any booking airline is charging no show fee we will let you know and that have to be paid by you only. To avoid such issues we recommend you to cancel any flight that you do not intend to board, even if there is no refund by the airlines. For cancelling the flight you can contact us by calling/writing to us before 24-72 hours of departure.

Special Requirements

1. Please advise us of any special requirements you may have. All special requests are subject to airline confirmation and need to reconfirm with us at least three business days before departure. Please note that all the requests are subject to the airline’s confirmation and discretion and are not guaranteed. Please note that some airlines may charge an additional fee for special requests.
2. Please note that infant turning 2 years during travel will be charged child fare plus re-issue fee on onward, return or both journeys. It is your responsibility to ensure if an infant is turning 2 years during travel and advice. Children travelling with their relatives/guardian may require authority from both of their parents. Please check with the respective airline and departure/destination country for the requirements. A minor child must be accompanied by their natural parents all the time.
3.No airline provides accommodation during transit.

Frequent Flyers

Please advise you, travel consultant, your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes to allow verification of your travel if required.

Passports and Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration, other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. For further information regarding visa, passport and other travel documents please contact the Embassy, consulate or other government bodies. Please note it a travellers responsibility to check the accuracy of the information given by any consultant from PB Holidays as we only have general information regarding visa, passport or any other travel document.
Passengers travelling to The United States, it is important to see the compulsory preregistration for their visa waiver program("ESTA"). You can use the below link for further information.

Travel Advice

It is advised to register your travel plan with DFAT so in situation of any emergency you will be more easily contactable. Also for general and specific travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at


It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.